We’re proud to announce that Nickole Christianson, Senior Fraud Manager at BCU, will be joining the expert panel “AI 2.0 for Credit Unions – Beyond Automation into Strategic Member Engagement” at the upcoming CU Growth & Innovation Summit.

Nickole brings over 15 years of experience in financial services and is widely recognized for her leadership in fraud risk management and service innovation. At BCU, she leads a fraud team of 13 that has prevented more than $80 million in losses this year alone. Her approach combines strategic oversight, real-time analytics, and cross-functional collaboration to build solutions that are both secure and member-centric.

As a panelist, Nickole will dive into how credit unions are using AI to go beyond process automation—into a future where predictive insights, member personalization, and intelligent engagement drive growth and loyalty.

She’ll share insights on how AI and machine learning can reduce fraud risk, streamline operations, and elevate the member experience without sacrificing security. Nickole’s voice will be essential in connecting innovation with trust, a balance every credit union must master to thrive.

Join us this February 9–11 in Oak Brook, IL for this powerful conversation and many more.

REGISTER TODAY to join us!