The 2026 CU Growth & Innovation Summit (CUGI) is pleased to welcome Rick Kapur, Chief Experience Officer at Chevron Federal Credit Union, as a moderator for a featured peer-driven session focused on the future of connected member experiences.
Rick leads enterprise strategy at Chevron Federal Credit Union, a $5B+ institution based in the San Francisco Bay Area. In his role, he oversees member experience, marketing, operations, branch channels, business development, and the contact center, with a consistent focus on measurable outcomes and service delivery excellence. With 34 years in financial services, including 26 years at Citibank in progressively senior leadership roles, Rick has built a career driving transformation at scale and modernizing both digital and in-person experiences.
Rick also contributes to enterprise governance across risk, asset liability, member experience, and digital initiatives. His ability to align strategy, operations, and experience makes him a strong leader for this conversation and a valuable addition to the CUGI moderator team. He holds an MBA from the USC Marshall School of Business and a Bachelor’s degree in Management from Pepperdine University.
Rick will moderate the session titled:
Designing Seamless CU Member Experiences Across Digital and Branch Channels
This collaborative session is designed for credit union leaders who want practical strategies to deliver consistent, connected experiences across every touchpoint. Attendees will explore how to align digital tools, in-branch service, and back-end systems to create a unified and personalized member journey. The discussion will also surface real-world approaches to reducing friction, improving service continuity, and strengthening member satisfaction in today’s omnichannel environment.
CUGI is excited to welcome Rick and look forward to the insight and leadership he will bring to this important session.
Join us February 9–11, 2026 in Oak Brook, IL to be part of this important conversation.
REGISTER TODAY to join us!
