The CU Growth & Innovation Summit is pleased to announce that Deena Otto, SVP/Chief Operating Officer at Stanford FCU, will be joining our distinguished panel of speakers at the 2026 conference in Oak Brook, IL, from February 9–11, 2026.
About Deena Otto
Deena brings more than 18 years of experience in operations management and marketing communications. Since joining Stanford Federal Credit Union in 2021 as Chief Operating Officer, she has been responsible for leading retail operations, business development, and marketing communications. Prior to Stanford FCU, Deena held senior leadership roles at Wescom Credit Union in Southern California, where she oversaw marketing, human resources, enterprise risk and legal, contact centers, payment operations, and digital channels. She holds an MBA from Washington State University’s Carson College of Business and is passionate about sharing the credit union story through her member-facing teams.
About the Session: AI 2.0 for Credit Unions
Deena will join a panel discussion titled “AI 2.0 for Credit Unions – Beyond Automation into Strategic Member Engagement.”
This expert-led session will explore how credit unions are moving past basic automation into deeper, data-driven member engagement. Attendees will gain insights into how next-generation AI tools can be used to personalize member experiences, optimize service delivery, and strengthen loyalty throughout the credit union journey. The discussion will highlight strategies for implementing AI to drive sustainable growth, operational efficiency, and long-term relevance in an evolving financial landscape.
Registration is now open for the 2026 CU Growth & Innovation Summit, February 9–11 in Oak Brook, IL. Space is limited—Join the conversation that’s reshaping the credit union movement.
Save your spot today: Register Here
